Refund Policy

1. Scope

This Refund Policy applies to credit packs purchased through PackBeam. Credits are used to download HD results for background removal, white background, and AI product scene generation.

2. Refund Request Window

You must submit a refund request within 7 days of purchase. Requests received after 7 days are generally not accepted, except in cases of verifiable system errors or fraudulent charges.

3. Full Refunds

If a purchased credit pack has not been used at all within 7 days of purchase, you may request a full refund.

• No credits have been consumed
• No HD downloads have occurred
• No violation of the Terms of Service

4. Partial Refunds

If a credit pack has been partially used, we will refund the remaining balance minus the value of credits already used.

For example, if you purchased a 100-credit pack and used 10 credits, your refund will be calculated based on the value of the remaining 90 credits.

5. Non-Refundable Cases

• Purchases made more than 7 days ago
• Credits that have been fully used or for which HD images have already been generated
• Accounts suspended or terminated for violating the Terms of Service
• Cases where irreversible AI processing costs have been incurred and results have been delivered
• Repeated refund requests or suspected fraudulent refund activity

6. How to Request a Refund

Please email support@getpackbeam.com with the subject line "Refund Request" and include the following information:

• The email address associated with your account
• Order number or transaction ID
• Purchase date and credit pack purchased
• Reason for the refund request

We typically review and respond within 5 business days. Once approved, refunds are returned to the original payment method; actual arrival time depends on the payment provider.

7. Refund Method and Timing

Refunds are issued to the original payment method. Credit/debit card refunds usually take 5–10 business days; electronic methods such as PayPal may be faster.

8. Policy Changes

We may update this Refund Policy from time to time. The updated policy will be posted on this page with a revised effective date and applies only to purchases made after the new policy takes effect.

9. Contact Us

If you have questions about refunds, please email support@getpackbeam.com.